SERVICE-CLOUD-CONSULTANT LATEST BRAINDUMPS PDF - VALID BRAINDUMPS SERVICE-CLOUD-CONSULTANT BOOK

Service-Cloud-Consultant Latest Braindumps Pdf - Valid Braindumps Service-Cloud-Consultant Book

Service-Cloud-Consultant Latest Braindumps Pdf - Valid Braindumps Service-Cloud-Consultant Book

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All these Service-Cloud-Consultant certification exam benefits will not only prove your skills but also assist you to put your career on the right track and achieve your career objectives in a short time period. These are all the advantages of the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) certification exam. To avail of all these advantages you just need to enroll in the Salesforce exam dumps and pass it with good scores. To pass the Service-Cloud-Consultant exam you can get help from ValidBraindumps Salesforce Questions easily.

The Salesforce Certified Service cloud consultant certification exam is designed to test the candidate's knowledge and skills in various areas of Service Cloud implementation and management. Service-Cloud-Consultant exam covers topics such as Service Cloud data model, case management, knowledge management, service console, service entitlements, and service analytics. Service-Cloud-Consultant exam also tests the candidate's ability to configure and customize Service Cloud solutions to meet specific business requirements.

Being a Salesforce Certified Service cloud consultant can open up various career opportunities for professionals, including higher salaries, better job prospects, and career advancement. Salesforce Certified Service cloud consultant certification demonstrates a candidate's ability to design and implement complex Service Cloud solutions that help organizations provide exceptional customer service experiences. With the increasing demand for Service Cloud solutions, getting certified in Salesforce Service-Cloud-Consultant can be a game-changer for your career.

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Laptops, smartphones, and tablets are appropriate devices to access PDF Questions for ValidBraindumps. Therefore, you can open this PDF file and go through real Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam questions from any comfort zone. This version of actual Service-Cloud-Consultant exam dumps is portable, latest, and regularly upgrades this document according to tweaks in sections of the actual Service-Cloud-Consultant Exam Questions. The Desktop and web-based practice software is available to attempt Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) practice exam of ValidBraindumps for self-assessment.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who want to showcase their expertise in Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification is ideal for individuals who work with stakeholders to design and implement solutions that support customer service and contact centers. The Service-Cloud-Consultant Certification validates skills and knowledge in designing and implementing solutions in Salesforce Service Cloud.

Salesforce Certified Service cloud consultant Sample Questions (Q77-Q82):

NEW QUESTION # 77
The VP of Service at Universal Containers is looking for ways to reduce contact center costs.
Which two metrics should the Consultant recommend?
Choose 2 answers

  • A. First Call Resolution
  • B. Service-Level Agreements
  • C. Time to Answer
  • D. Average Handle Time

Answer: A,D


NEW QUESTION # 78
UC has a three-tiered contact center. Cases are routed to Tier 1 or Tier 2 based on severity, priority,
complexity, or SLAs. Cases are assigned to Tier 3 only if they are escalated by Tier 1 and Tier 2. How can UC
measure case escalation?

  • A. Create an approval process to ensure only the appropriate cases get escalated.
  • B. Create a case report to show all cases across tiers filtered by an escalation flag.
  • C. Create a case report to show the number of cases for each tier and sort them by case owner.
  • D. Create a custom trigger to generate history when cases get escalated between tiers.

Answer: B


NEW QUESTION # 79
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  • A. Visual Remote Assistant
  • B. Workforce Engagement Self Scheduling
  • C. Field Service Scheduler
  • D. Omni-Channel Routing

Answer: A

Explanation:
Visual Remote Assistant is a feature that allows you to provide real-time interactive video support to your customers using their mobile devices. You can see what your customers see through their camera, guide them with annotations and pointers, and troubleshoot issues remotely. This solution can improve the support experience while providing expert-level support, as it can reduce the need for dispatching field workers, save time and costs, and increase customer satisfaction. Verified References: [Visual Remote Assistant]


NEW QUESTION # 80
What are three considerations when adding a report chart to a Console Component? Choose 3 answers

  • A. The report is a Summary or Matrix report.
  • B. The report chart is added to the Page Layout.
  • C. The report is shared with a Chatter Group.
  • D. The report contains a chart.
  • E. The report has a standard Report Type.

Answer: A,D


NEW QUESTION # 81
UC is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved. What solution should a consultant recommend to meet this requirement?

  • A. Use auto-response rules to send an email to the customer
  • B. Use workflow rules to send an email to the customer
  • C. Use assignment rules to assign the case to a case queue
  • D. Use escalation rules to assign the case to a case queue

Answer: B


NEW QUESTION # 82
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