QUESTIONS B2B-SOLUTION-ARCHITECT PDF | B2B-SOLUTION-ARCHITECT GUIDE

Questions B2B-Solution-Architect Pdf | B2B-Solution-Architect Guide

Questions B2B-Solution-Architect Pdf | B2B-Solution-Architect Guide

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Questions B2B-Solution-Architect Pdf: Salesforce Certified B2B Solution Architect Exam - High-quality Salesforce B2B-Solution-Architect Guide

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Salesforce B2B-Solution-Architect Certification Exam is a valuable certification for professionals who want to demonstrate their skills and knowledge in designing and implementing B2B solutions using Salesforce. Salesforce Certified B2B Solution Architect Exam certification is recognized by the industry and provides a competitive edge to professionals who have it. Salesforce Certified B2B Solution Architect Exam certification validates the skills required to design, configure, and implement B2B solutions that meet customer requirements and align with industry best practices.

Salesforce Certified B2B Solution Architect Exam Sample Questions (Q58-Q63):

NEW QUESTION # 58
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

  • A. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
  • B. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
  • C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
  • D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

Answer: C

Explanation:
This answer shows how the chatbot can leverage Knowledge articles to provide relevant and helpful information to customers without requiring them to contact a live agent. This can improve customer satisfaction and reduce service costs.
https://trailhead.salesforce.com/content/learn/modules/service_bots_basics/learn-about-einstein-bots


NEW QUESTION # 59
A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

  • A. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
  • B. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
  • C. Plot the map of the current system landscape and identify key areas where the 626 multi-cloud solution will fit in.
  • D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Answer: A


NEW QUESTION # 60
Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to have visibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

  • A. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
  • B. Give Sales Cloud license to the Field Service team to view Order and Order Item data.
  • C. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
  • D. Give Commerce Cloud license to the Field Service team to view Order and Order Item data.

Answer: A


NEW QUESTION # 61
Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UC want to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers

  • A. Opportunities and Opportunity Products from Sales Cloud
  • B. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
  • C. Invoicing payment status sync between Salesforce Billing and ERP
  • D. Product and Revenue Schedules from Sales Cloud

Answer: B,D

Explanation:
orders and order products are objects that represent customer requests for products or services after a contract has been signed or an opportunity has been closed. Orders and order products can be used to track fulfillment status, invoicing status, revenue recognition, and contract compliance.
Orders and order products can be integrated with external systems using MuleSoft, which is a platform that enables data integration and API management across different applications and sources. MuleSoft can help sync data between Salesforce and ERP systems, such as order details, inventory levels, payment status, etc.
https://help.salesforce.com/s/articleView?id=om_order_management.htm&language=en_US


NEW QUESTION # 62
Northern Trail Outfitters (NTO) is running a multi-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like.
What should be a Solution Architect's first recommendation?

  • A. NTO should establish a Scaled Agile Center of Excellence to continuously improve agility and time to market.
  • B. NTO should set up a model of continuous backlog with teams aligned to the different clouds to drive efficiency and team collaboration.
  • C. NTO should set up an Operations team within IT to ensure proper management of the integrations going forward.
  • D. NTO should set up a model of continuous backlog with teams aligned to the different products (capabilities) to improve efficiency.

Answer: A


NEW QUESTION # 63
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