FREE ITIL ITIL-4-FOUNDATION SAMPLE & ITIL-4-FOUNDATION LATEST DUMPS PPT

Free ITIL ITIL-4-Foundation Sample & ITIL-4-Foundation Latest Dumps Ppt

Free ITIL ITIL-4-Foundation Sample & ITIL-4-Foundation Latest Dumps Ppt

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ITIL 4 Foundation Exam Sample Questions (Q65-Q70):

NEW QUESTION # 65
What is the definition of service management?

  • A. A set of specialized organizational capabilities for enabling value for customers in the form of services
  • B. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
  • C. A formal description of one or more services designed to address the needs of a target consumer group
  • D. A result for a stakeholder enabled by one or more outputs

Answer: A

Explanation:
Service management is the term used to describe how organizations manage their services to deliver value to their customers and other stakeholders. Service management requires a set of specialized organizational capabilities, such as processes, roles, tools, and competencies, that enable the effective and efficient delivery of services1. Service management is also a professional practice supported by an extensive body of knowledge, experience, and skills3. References: ITIL Foundation - ITIL 4 Edition, page 2; ITIL 4 - A Pocket Guide, page 11.


NEW QUESTION # 66
Which of the four dimensions focuses or managing data in compliance with industry regulations?

  • A. Partners and suppliers
  • B. Value streams and processes
  • C. Information and technology
  • D. Organizations and people

Answer: C

Explanation:
ITIL has defined four dimensions that collectively are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services. These dimensions are:
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
https://www.bmc.com/blogs/itil-four-dimensions-service-management/


NEW QUESTION # 67
What is used to link activities within the service value chain?

  • A. Inputs, outputs and triggers
  • B. Service level agreements
  • C. Opportunity, demand and value
  • D. Service desk

Answer: C


NEW QUESTION # 68
What is the value of a service?

  • A. A tangible or intangible deliverable of the service
  • B. The amount of money that is created or saved for the service consumers by using the service.
  • C. A result for a stakeholder enabled by the outputs of the service
  • D. The benefits, usefulness, or importance of the service, as perceived by the stakeholders

Answer: D


NEW QUESTION # 69
Which of the following is the MOST important for effective incident management?

  • A. A variety of access channels
  • B. Automated pipelines
  • C. Collaboration tools and techniques
  • D. Balanced scorecard review

Answer: C

Explanation:
Explanation
Effective incident management often requires a high level of collaboration within and between teams as this can facilitate information-sharing and learning, as well as helping to solve the incident more efficiently and effectively. There may also be a need for good collaboration tools so that people working on an incident can work together effectively. One technique that takes advantage of collaboration is termed swarming. This brings many different stakeholders together to work on the issue. Management of incidents may require frequent interaction with third party suppliers, and routine management of this aspect of supplier contracts is often part of the incident management practice.
https://www.bmc.com/blogs/itil-incident-management/


NEW QUESTION # 70
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